Privacy Policy

1. Introduction

Vacate Cleaners, operated by Majestic Cleaning Pros (ABN 29 616 992 324), is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website at vacatecleaners.com.au.

By using our services or accessing our website, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

We collect personal information that is necessary to provide our cleaning services effectively and to communicate with you about your booking.

2.1 Information You Provide

• Full name – to identify you and address you appropriately
• Phone number – for booking confirmations, service updates, and emergency contact
• Email address – for quotes, booking confirmations, invoices, and service communications
• Property address (service location) – where the cleaning service will be performed
• Property details – number of bedrooms, bathrooms, property type, and condition for accurate quoting
• Payment information – credit/debit card details processed securely via Stripe
• Special requirements or instructions – specific cleaning needs, access arrangements, or property concerns
• Real estate agent or property manager details – when authorised by you for service coordination

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Geographic location (general area only)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing and managing our cleaning services
• Processing bookings, quotes, and scheduling appointments
• Processing payments and issuing invoices
• Communicating with you about your booking and service updates
• Coordinating with property managers or real estate agents as authorised by you
• Administering our Bond-Back Guarantee and handling re-clean requests
• Responding to your enquiries and providing customer support
• Improving our services and customer experience
• Complying with legal obligations and resolving disputes
• Sending service reminders and follow-up communications

4. Information Shared with Our Verified Contractors

We operate with a network of professionally trained and verified contractors who deliver our cleaning services. To enable them to complete your cleaning job, we share only the minimum information necessary.

4.1 Information Shared with Contractors

Once your booking is confirmed and finalised, the following limited information is shared with the assigned cleaning team:

4.2 Information NOT Shared with Contractors

The following information is retained by Vacate Cleaners and is NOT shared with contractors:

• Your email address
• Payment details and financial information
• Billing address (if different from service address)
• Communication history with Vacate Cleaners

4.3 Contractor Verification and Obligations

All contractors in our network are required to:

• Hold valid ABN registration and appropriate business insurances
• Pass police clearance and background verification
• Complete our training and certification program
• Sign confidentiality agreements regarding customer information
• Use your information solely for the purpose of completing your service
• Delete your information after service completion

5. Other Third-Party Disclosure

Apart from our verified contractors, we may share your information with:

• Payment processors (Stripe) – for secure transaction processing. Stripe maintains its own privacy policy and PCI-DSS compliance.
• Real estate agencies – only when you have authorised us to coordinate with them regarding your service.
• Third-party service providers – for pest control or rubbish removal, only when you specifically request these add-on services and provide consent.
• Legal and regulatory authorities – when required by law, court order, or to protect our legal rights.
• Professional advisors – such as lawyers, accountants, or insurers where necessary for business operations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Photography and Visual Documentation

As part of our quality assurance process, our cleaning teams take before and after photographs of properties during service. By booking our services, you consent to this practice. These photographs are used for:

• Quality assurance and training purposes
• Evidence in the event of damage claims or guarantee disputes
• Documentation for property managers when authorised

Photographs are stored securely on encrypted systems and will not be shared publicly or used for marketing without your explicit written consent.

7. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it, including:

• Encrypted payment processing through Stripe (PCI-DSS compliant)
• Password-protected digital systems with access controls
• Secure cloud storage with encryption
• Staff training on confidentiality obligations
• Regular security reviews and updates
• Data breach detection and response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and relevant authorities if a data breach occurs that may affect your personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Service records – retained for 7 years for legal and business purposes
• Financial records – retained as required by Australian tax law (typically 5-7 years)
• Photographs – retained for 12 months after service completion, then securely deleted
• Marketing preferences – retained until you withdraw consent or request deletion

Information shared with contractors is deleted from their records after service completion.

9. Your Rights

You have the following rights regarding your personal information:

• Access – You can request access to the personal information we hold about you.
• Correction – You can request correction of any inaccurate or incomplete information.
• Deletion – You can request deletion of your personal information, subject to legal retention requirements.
• Opt-out – You can opt out of marketing communications at any time.
• Complaint – You can lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use cookies for:

• Essential website functionality
• Remembering your preferences
• Website analytics (Google Analytics) to understand visitor behaviour
• Marketing and advertising optimisation

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new effective date. We encourage you to review this policy periodically.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you via email or through a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: